User Guide
Import Photos from Phone/Tablets
Phones and Tablet devices have their own operating systems. Your computer can only access the files on these devices through an interface.
When you connect phones and tablets to your computer through a USB port, you may need to explicitly allow your computer to access the photos in your device from the device. If you do not explicitly give permission to access the files, your computer will not be able to read the files in your device.
Some models of phones and tablets can take a couple minutes after it is plugged in your computer before communication is established. Make sure you can see the photos from Windows Explorer before import using LAMU.